Terms and Conditions for "Technical Center" Website and App

Welcome to "Technical Center". By using our website or mobile app, you agree to comply with these terms and conditions. Please read them carefully before using any of our services.

1. Definitions

• Technical Center: Refers to our online platform, which includes the website and mobile app, specializing in the sale of tech products within Iraq.
• Customer: Any person who uses the website or app for browsing or purchasing.
• App: Refers to the "Technical Center" app available on mobile devices, which allows customers easy access to our products and services.
• Account: Refers to the personal account created by the customer to access our services through the website or app.

2. Account Creation and Usage

• The customer must provide accurate and complete information when registering the account.
• It is prohibited to use another person's account without their explicit permission.
• The customer must maintain the confidentiality of login information, and any activity performed through the account will be the responsibility of the customer.
• We reserve the right to suspend or close any account that is found to be misused or in violation of these terms.

3. Payment Policy

We accept the following payment methods when purchasing from the website or app:

• Cash on delivery (within supported areas).
• Electronic payment cards (approved by us).
• Electronic payments through approved e-wallets.

Note: Prices displayed do not include shipping fees, which will be charged upon order delivery.

4. Shipping and Delivery Policy

• Orders are processed within 1 to 3 business days.
• Delivery time varies depending on the location and is typically between 1 to 4 business days.
• The shipping policy applies to products available in stock. Imported products based on customer orders may have longer delivery times.
• Shipping fees vary depending on the destination and selected shipping method.
• If shipping is delayed due to circumstances beyond our control, the customer will be notified with updates.

5. Return and Exchange Policy

• Customers have the right to request returns or exchanges within 5 days from the date of receipt.
• Products must be in their original, unused condition with original packaging.
• Returns will be denied if there is damage caused by misuse or customer negligence.
• Certain items may not be eligible for return.
• The customer is responsible for return shipping costs for returns or exchanges.

6. Privacy Policy and Data Protection

• We are committed to protecting users' privacy, and customer data will not be shared with third parties without consent.
• We may collect certain types of data including:
  • Precise Location: Collected only when users grant location permission. Used for optional app features such as delivery estimation or store discovery.
  • Device or Other IDs: Automatically collected for security, analytics, and app performance monitoring purposes.
• We do not share this data with advertisers or third-party services, and all data is used strictly for app functionality and performance.
• Cookies are used to enhance the user experience on the website and app.
• Payment data (if available) is processed via advanced encryption protocols to ensure security.
• The customer has the right to request the deletion of their account and all associated data by sending a formal request to the following email: info@tc-safa.com.

🔹 Account and User Data Deletion

• Users can request account deletion by following these steps:
  • Send an email to info@tc-safa.com with the subject: Account Deletion Request.
  • The email should include the following information:
    • Registered account name
    • Email address used for registration
    • Any additional details for identity verification
• The request will be processed, and identity verification will take place within 7 business days.
• Once the request is approved, all data associated with your account will be permanently deleted, except for information that must be retained for legal or financial purposes.
• Data that will be deleted when the account is removed:
  • Personal account information (name, email, address).
  • Account settings and other data stored with us.
• Data that may be retained for an extended period:
  • Transaction and purchase history will be kept in our database on our website for up to 5 years.
  • This data will not be deleted when the account is deleted, as it is necessary for documenting transactions and customer financial records.
  • Users can view their transaction data through their accounts or request financial reports from us.

7. Warranties and Liability

• We strive to provide accurate and up-to-date information about products and services, but we are not responsible for any errors or unannounced changes.
• Technical Center is not responsible for any direct or indirect damages arising from the use of the website or app.
• The customer is responsible for the accuracy of the information they enter when creating an account or placing orders.

8. App Usage

• The app is available on official app stores (Google Play and Apple App Store) and is subject to the terms of those platforms.
• The app may request permissions such as access to notifications, location, or device identifiers to improve the user experience and app functionality.
• Regular updates are issued for the app to fix issues and improve performance.

9. Modifications to Terms and Conditions

Technical Center reserves the right to modify these terms and conditions at any time without prior notice. Updates will be published on the website and app, and continued use constitutes acceptance of the new modifications.

10. Governing Law

These terms and conditions are governed by the laws of the Republic of Iraq, and any disputes arising from them will be resolved by the competent judicial authorities within Iraq.

11. Contact Us

For more information or inquiries, please visit our Contact Us page or email us at info@tc-safa.com.

Thank you for choosing Technical Center. We are committed to providing you with the best shopping experience through our website and app.